FAQs

Questions and Answers

1. What quality standards do ElectriRide products meet?

ElectriRide products are sourced from reputable manufacturers and are designed to meet industry quality standards. We undergo rigorous testing to ensure reliability, durability, and safety. Most products are ISO 9001 or BSCI compliant and able to be imported into the United States.

2. Are ElectriRide products covered by a warranty?

Yes, ElectriRide offers warranties on our products. The duration and coverage of the warranty may vary depending on the specific product however it is usually between one and three years on manufacturer defects. It's recommended to review the warranty terms and conditions provided by ElectriRide for each product.

3. How can I be assured of the safety of ElectriRide products?

ElectriRide prioritizes safety and ensures that our products comply with relevant safety regulations. Additionally, we may incorporate safety features such as braking systems, lights, and sturdy construction. It's important to use the products according to the provided guidelines and take necessary precautions while riding.

Many customers have questioned the probability of the battery exploding or catching on fire.

According to researchers at the University of Michigan, any device with a lithium-ion battery should be charged and stored in a cool, dry place, and not left charging for too long or while you're asleep.

"Elevated temperatures can accelerate degradation of almost every battery component and can lead to significant safety risks, including fire or explosion," the researchers said. "If a laptop or cellphone is noticeably hot while it's charging, unplug it. Minimize exposure to low temperatures, especially when charging."

Batteries should also be routinely inspected to make sure there are no cracking, bulging, or leaking, and people should always use the charger that came with the device or use one from a reputable supplier.

The odds of an explosion or spontaneous combustion is 1:10,000,000 or 0.00004%. It is important to keep a healthy perspective.

4. Do ElectriRide products undergo quality control inspections?

Yes, ElectriRide products typically undergo quality control inspections before they are made available to customers. These inspections help ensure that the products meet the company's quality standards and are free from defects. The products need to be ISO 9001 compliant.

5. What happens if I receive a defective product?

If you receive a defective product, ElectriRide typically provides a return or exchange policy. It's important to contact our customer support or refer to our returns and warranty policy to understand the specific steps to take in such cases.

6. Can I get replacement parts or repairs for ElectriRide products?

ElectriRide may offer replacement parts and repair services for our products. It's advisable to contact our customer support or refer to our website to inquire about the availability of replacement parts and the process for repairs.

7. How can I provide feedback or report any issues with ElectriRide products?

ElectriRide generally provides customer support channels such as email, phone, or online chat where you can provide feedback or report any issues with our products. We have specific procedures in place for addressing customer concerns and resolving any issues. The email is support@electri-ride.com and the phone number is 1-866-424-5730.

8. Are ElectriRide products environmentally friendly?

ElectriRide strives to offer environmentally friendly products, particularly in terms of our personal electric mobility vehicles. By promoting the use of electric vehicles, bikes, scooters, and other products, ElectriRide aims to reduce carbon emissions and support sustainable transportation options.

9. Does ElectriRide have any ethical sourcing policies?

ElectriRide has ethical sourcing policies in place to ensure that the products we offer are obtained from suppliers who follow ethical and responsible business practices. These policies include considerations such as fair labor practices, supply chain transparency, and adherence to local laws and regulations. Generally, if the company has and ISO 9001 standard it qualifies.

10. Are the suppliers of ElectriRide products vetted for compliance?

ElectriRide has a vetting process in place for suppliers to ensure compliance with relevant regulations and standards. We evaluate suppliers based on factors such as product quality, reliability, manufacturing processes, and compliance with applicable laws.

11. Does ElectriRide support local or sustainable sourcing practices?

ElectriRide prioritizes local sourcing whenever possible to support local economies and reduce carbon footprint associated with long-distance shipping. We also prioritize suppliers who follow sustainable practices, such as using eco-friendly materials and manufacturing methods.

12. Does ElectriRide conduct audits of our suppliers?

ElectriRide conducts supplier audits to ensure compliance with our sourcing requirements and quality standards. These audits include assessments of manufacturing facilities, working conditions, and adherence to ethical and environmental standards.

13. How does ElectriRide handle supply chain transparency?

ElectriRide promotes supply chain transparency by working closely with suppliers to gather information about the origin of materials, manufacturing processes, and environmental impact. This transparency helps ensure accountability and allows customers to make informed purchasing decisions.

14. Where does ElectriRide ship its products?

ElectriRide offers shipping to various locations depending on our shipping policies. It's important to check our website or contact our customer support to confirm the specific countries or regions we ship to. We will ship to any country DHL, or UPS will ship to.

15. What shipping methods are available for ElectriRide products?

ElectriRide offers different shipping methods depending on the destination and the type of product. Common shipping methods include standard shipping, express shipping, or expedited shipping. The availability of specific methods may vary based on your location. Typically, a vehicle with a battery will be shipped via sea and one without a battery by air.

16. How long does it take for ElectriRide products to be shipped?

The shipping time for ElectriRide products can vary depending on several factors, including the shipping method selected, the destination, and any customs procedures. ElectriRide may provide estimated shipping times during the checkout process or in our shipping policy. For air shipment it takes 14 to 20 days and by sea it takes 35 to 45 days.

17. Does ElectriRide provide tracking information for shipped products?

Yes, ElectriRide provides tracking information for shipped products. Once your order is processed and shipped, we send you a tracking number or a link to track the progress of your shipment. This allows you to monitor the status and estimated delivery date of your package.

18. How much does shipping cost for ElectriRide products?

Shipping costs for ElectriRide products can vary depending on factors such as the weight and size of the product, the shipping destination, and the chosen shipping method. The specific shipping costs should be displayed during the checkout process or on the ElectriRide website. If the price of the product is over $100 ElectriRide will pay for all shipping fees within the continental USA. If outside of the USA the shipping fees range from $20 to $500+ depending on the destination.

19. Are there any import duties or taxes associated with shipping ElectriRide products?

Import duties, taxes, or customs fees may be applicable depending on your location and local regulations. These additional charges are typically the responsibility of the buyer. It's advisable to check with your local customs office or review ElectriRide's shipping policy for more information on potential import duties or taxes.

20. Can ElectriRide products be shipped internationally?

ElectriRide offers international shipping depending on our shipping policies and the specific product being shipped. It's important to review our website or contact our customer support to determine if we offer shipping to your country.

21. What happens if there are shipping delays or issues with the delivery?

If there are shipping delays or issues with the delivery of your ElectriRide product, it's recommended to contact our customer support. We can provide assistance, track your shipment, and help resolve any issues or concerns you may have.

22. Can I change my shipping address after placing an order?

ElectriRide's ability to change the shipping address after placing an order may depend on the stage of processing your order is in. It's best to contact our customer support as soon as possible to request any necessary changes to your shipping address.

23. What is ElectriRide's refund and return policy?

ElectriRide has a refund and return policy in place to ensure customer satisfaction. The policy typically outlines the conditions under which refunds or returns are accepted and provides guidelines for initiating the process. After receiving the product, the customer has 30 days to return it however there will be a 10% restocking fee and all shipping fees will have to be paid by the customer.

24. Can I return a product if I'm not satisfied with it?

ElectriRide's return policy allows you to return a product if you are not satisfied with it. However, the specific eligibility criteria and timeframes for returns is outlined in our policy. It's recommended to review the policy or contact our customer support for detailed information.

25. Are there any conditions for returning a product?

ElectriRide's return policy has certain conditions for returning a product. These conditions can include items such as the product being unused, in its original packaging, with all accessories included, and meeting specific eligibility criteria. It's advisable to review our policy or contact our customer support for clarity. A 10% restocking fee and all shipping fees will have to be paid by the customer.

26. How long does it take to process a refund?

The time taken to process a refund with ElectriRide can vary. After the returned product is received and inspected, ElectriRide typically processes the refund within a certain timeframe. It's advisable to refer to our policy or contact our customer support for information on refund processing times.

27. Are shipping costs refunded for returned products?

ElectriRide does not refund shipping fees if the product is returned for personal reasons however if it is returned due to being defective or damaged the shipping fees will be refunded.

28. What if the product I received is damaged or defective?

If you receive a damaged or defective product from ElectriRide, it's important to contact our customer support immediately. We can guide you through the process of returning the product and may offer options for replacement, repair, or refund, depending on the circumstances.

29. How does ElectriRide ensure the safe delivery of products?

ElectriRide takes measures to ensure the safe delivery of products. This may include secure packaging, proper handling procedures, and partnering with reputable shipping carriers known for our reliability and careful handling of packages.

30. What steps should I take upon receiving a product from ElectriRide?

Upon receiving a product from ElectriRide, it's important to inspect it for any signs of damage. If you notice any visible damage to the product, you can either refuse the delivery or make a note of the damage while accepting the product. It's advisable to document any damage with photos and contact ElectriRide's customer support immediately to report the issue.

31. Are there any insurance or liability policies for lost or damaged packages during delivery?

ElectriRide may have insurance or liability policies in place to address lost or damaged packages during delivery. It's recommended to review our shipping and delivery policy or contact our customer support for specific details regarding insurance coverage or liability in such cases.

32. What if my package is lost during delivery?

If you suspect that your package from ElectriRide is lost during delivery, it's important to contact our customer support as soon as possible. We can initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the circumstances.

 33. Can I request signature confirmation upon delivery?

ElectriRide's shipping options may include the ability to request signature confirmation upon delivery. This ensures that the package is received by an authorized person and reduces the risk of theft or misplacement. Check our shipping options or contact our customer support to inquire about signature confirmation availability.

34. Can electric motorbikes be ridden on regular roads?

Yes, electric motorbikes can typically be ridden on regular roads. However, regulations may vary depending on your location, and it's important to adhere to local traffic laws. Some countries or states may require a specific license or registration for electric motorbikes.

35. Are ATVs (All-Terrain Vehicles) suitable for off-road adventures?

Yes, ATVs are designed for off-road use and are well-suited for adventures on rough terrains. Electric ATVs provide the advantage of quieter operation and reduced emissions compared to our gas-powered counterparts.

36. What are the uses of electric drones?

Electric drones have various applications, including aerial photography and videography, surveying, inspection of infrastructure, search and rescue operations, and recreational flying. We offer an efficient way to capture stunning aerial footage and gather data from inaccessible areas.

37. Are electric go-karts suitable for kids?

Electric go-karts are available in different sizes and power levels, making them suitable for both kids and adults. There are specific models designed for younger riders, with speed and safety features appropriate for our age group.

38. What are electric trikes?

Electric trikes, also known as electric tricycles, are three-wheeled vehicles powered by electricity. We provide stability and balance, making them an excellent option for individuals who may have difficulty riding a bicycle or motorcycle.

39. Are electric powerchairs suitable for individuals with mobility challenges?

Yes, electric powerchairs are specifically designed to assist individuals with mobility challenges. We provide powered mobility, allowing users to move around comfortably and independently.

 40. Are electric mopeds street legal?

Electric mopeds are generally street legal, but regulations vary depending on the jurisdiction. It's important to check local laws regarding the licensing, registration, and specific requirements for riding electric mopeds on public roads.

41. What kind of clothing and protective gear do you offer?

ElectriRide offers a range of clothing and protective gear suitable for electric ride enthusiasts. This can include helmets, gloves, knee pads, elbow pads, jackets, and other safety equipment designed to ensure rider safety and protection.

42. Can I purchase spare batteries for my electric mobility device?

Yes, ElectriRide offers batteries for various electric products. Spare batteries allow you to extend your riding range and provide convenient options for battery replacement.