DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electri-ride.com and we will process an insurance claim on your behalf.

CANCELLATIONS & REFUNDS

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

WARRANTY

The various supplier’s products come with a 1-year warranty for the replacement of any manufacturing defect. ElectriRide will provide assistance in dealing with the manufacturer.

ELECTRIRIDE’S RETURN POLICY

3rd Party Purchase Returns: Products purchased from an authorized supplier must be returned to that supplier, and should not be returned directly to ElectriRide.

Refund or Exchange: 

Customers who wish to return merchandise for exchange or refund must first email support@electri-ride.com or call (866-342-8179) ElectriRide to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. The RMA number must be located on the shipping label, and NOT on the box or on the product or its internal container.

Refunds, exchanges and/or order cancellations due to ordering the wrong item or changed mind are subject to a minimum 30% restocking fee.

Missing parts, packaging, instructions, warranty cards, etc., as well as damage or blemishes to merchandise, will result in higher restocking fees. Restocking fees will be determined by the supplier after inspecting the merchandise. In the case of product replacements or exchanges, the product on RMA must be received before the supplier will send a replacement.

Returns will not be accepted after 30 days from receipt without prior approval from ElectriRide.